Special Offer to Twyford Together Business members from 1AffordableCall

 

1AffordableCall is an independent business telecoms & IT expert for all your business telecoms and IT requirements.  Based in Woodley & Henley, we are passionate about finding excellent quality service providers for your business at an affordable price.

 

Recently, we have looked at two business phone bills and seen that they are paying over 10 pence per minute for their local and national calls!  They will save £550 & £1800 per year for a 3 phone line & a 5 phone line business respectively.  We have also found savings of over 25% for another Twyford Together business member.

 

Simply send us a copy of a recent phone bill and we will do all the leg work – all without any cost or obligation to your business!

 

We are offering all Twyford Together business members an additional 10% discount*

 

We manage your telecoms leaving you to manage your business! 

 

As we do our own billing, we can use multiple service providers which ensure that every telecoms or IT service is perfect for your business.

 

We will manage your account with the providers on your behalf – from changing services, billing and also proactive fault management.  And we'll keep you updated regularly throughout the entire process.

 

Just choose 1AffordableCall and there'll be no telecoms worries at all

 

* Subject to Ts&Cs

Special Offer for Woodley Business Club & Festival of Business Woodley from 1AffordableCall

 

1AffordableCall is an independent business telecoms & IT expert for all your business telecoms and IT requirements.  Based in Woodley & Henley, we are passionate about finding excellent quality service providers for your business at an affordable price.

 

Recently, we have looked at two business phone bills and seen that they are paying over 10 pence per minute for their local and national calls!  They will save £550 & £1800 per year for a 3 phone line & a 5 phone line business respectively.  We have also found savings of over 25% for another Twyford Together business member.

 

Simply send us a copy of a recent phone bill and we will do all the leg work – all without any cost or obligation to your business!

 

We are offering all "Woodley Business Club" and "Festival of Business Woodley" attendees an additional 10% discount*

 

We manage your telecoms leaving you to manage your business! 

 

As we do our own billing, we can use multiple service providers which ensure that every telecoms or IT service is perfect for your business.

 

We will manage your account with the providers on your behalf – from changing services, billing and also proactive fault management.  And we'll keep you updated regularly throughout the entire process.

 

Just choose 1AffordableCall and there'll be no telecoms worries at all

 

* Subject to Ts&Cs

Code of Practice on Complaint Handling and Dispute Resolution

1AffordableCall Ltd. is an independent company that delivers communications services to business customers of all sizes throughout the UK. While we may not provide all the component parts of your services ourselves, we do take responsibility for the services delivered to you. So we will liaise with the suppliers to ensure that any problems with their services are resolved promptly.

 

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following:

 

1. By phone: 0118 901 4403
2. By email: Please email your "Account Manager"

3. Via the "Contact Us" form

 

If you telephone, our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person.

 

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a contact point for checking progress on the resolution of your complaint.

 

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 10 working days but, depending on the nature of the complaint, this is not always possible. However, If you are not happy with progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager, and ultimately to the Managing Director. If we cannot resolve the problem, we will write to you to say so.

 

If it has been more than 8 weeks from the date you first contacted us to complain or you have received a letter from us saying that your complaint has reached "deadlock", then you may ask for help from:

 

Ombudsman Services: Communications

PO Box 730

Warrington

WA4 6WU

Communications contact number: 0330 440 1614

 

Website: http://www.ombudsman-services.org

Online form: https://www.ombudsman-services.org/sectors/communications

 

The Ombudsman Services is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.

 

Alternatively, if at any time you are not satisfied with the progress of your complaint you can ask us to agree an early referral to ADR (i.e. that we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active steps to do so.

 

1AffordableCall: Covid-19

 

We do hope you and your business are coping despite COVID-19.

 

Managing your services

 

Our priority is to ensure continuity of our services to our clients.

 

As a consequence of these challenging times, Openreach (who manage most of the telecoms and infrastructure) announced Matters Beyond their Reasonable Control but confirmed their commitment to prioritise essential work with strict guidelines to protect you as well as their staff.

 

At 1AffordableCall we rapidly implemented business continuity plans and are working from home using technology to its advantage.  This was also the case with our Service Providers which has ensured that we are able to continue to manage your services effectively.

 

Supporting your business

 

Businesses with the right telecoms and IT will be able to focus on driving their businesses forward as new challenges and opportunities arise.  We have been working with a number of clients to improve the way they keep in touch with their customers.  

 

We provide an extensive range of telecoms and IT products, from lines, calls, to VoIP with virtual switchboards, mobiles, internet connections (basic to leased lines) plus much more. 

 

To ensure that you have the best telecoms solutions in place for your business, please phone for a no obligation chat.   

 

Keep safe.

 

Just choose 1AffordableCall and there'll be no telecoms worries at all 

 

 If you haven't heard already, the Home Secretary has announced that calls to the 101 police non-emergency number is FREE since 1 April 2020.

 

 

FREE Hosted VoIP trial*

BT (Openreach) have announced that they will cease ISDN.  These digital lines are commonly used by businesses and they have switchboards (PBXs) to mange their incoming and outging calls.  

 

We provide a highly robust and flexible hosted VoIP (Voice over Internet Protocol) service, which obviates the need for a telephone switchboard.  This massivley reduces the CAPEX and maintenance charges.  All with built-in resilience! 

 

Please call us FREE for further details and 'Terms & conditions' on the number above or via our online form.

 

FREE SIP Trunking trial*

If you are interested in VoIP (Voice over Internet Protocol), but still want to use your exisiting telephone switchboard, then why not try SIP trunking.  It is a new technology that allows a business to replace its existing analogue or digital telephone lines with a data connection.  Once connected a business can continue to operate in the same manner as before with no changes to its telephone call handling. SIP Trunk calls are carried by both VoIP and the traditional telephone network.

SIP trunking also has the benefit of being able to operate without geographic telephone number constraints, so an area telephone number code is able to function freely in any location where a data connection is available.

Diagram of SIP Trunking

Resilience should also be considered when considering a SIP trunk solution. A business may wish to install a secondary data circuit to carry calls in the event of issues either with the service or caused by fibre or copper line breakages within or external to the building - this also applies with traditional voice telephone lines as well.

With a second dormant IP on your set-up, you will be able to secure your call traffic as the system will automatically re-route everything through the second trunk if the first trunk route fails or goes down for even a short period.

* This offer entitles you to trial a SIP Trunk with FREE line rental for a limited period. Standard call charges apply.

Please call us FREE on 08008 491 492 for further details and 'Terms & conditions' or via our online form.

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Contact Us

T: 08000 385 990
F: 0118   911 1056
Contact Us Here

Testimonials

Stephen Bates - CFO, Hyundai Securities (Europe) Ltd "With the new provider recommended by 1AffordableCall our phone bill was reduced to £531 (a month), saving us a further £3,325 a year compared to our current supplier and over £12,200 compared to BT Business. Since signing up, ...


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UK Surplus "During a chaotic office move, 1AffordableCall supported us in every way and ensured that we had fully working lines from the day we moved in." ...


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Gemcrest "I would like to thank you for your incredibly prompt and accurate service. You offered the kind of advice we needed, in such a manor, that we were totally confident that we had made a good decision. We have saved hundreds of pounds per month bec...


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Impact Offices "On the ball. Thanks for your great service."


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Lynda Morten - Maidenhead Chamber of Commerce 1AffordableCall "arranged to transfer the Maidenhead Chamber of Commerce BT business phone line to one of their recommended providers, it has saved us approx 50% of the BT phone charges and the transfer went without a hitch". We were ver...


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N Street Medical “Have been more than happy with your help (over the past 8 years) and would recommend your service to anyone" ...


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