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F

Feature phone (aka a system phone) – This is a phone with additional features for that particular phone system. Typically you are not able to swap these between different phone systems.

Frame relay - An interface designed to provide high speed packet transmission with minimum delay and efficient use of bandwidths.

Featureline - This is a BT specific service running over PSTN. Designed for small companies (typically max 3 users), it is a dated product that provides limited basic PBX functionality requiring one dedicated phone line per user. Featureline is not considered to be cost effective for 4 or more users.

Firewall - A firewall protects your computer against attacks from potentially harmful computer viruses and other threats. It acts as a sort of guardian, checking all of the data coming into your computer from the Internet and denying access to anything it sees as harmful.

G

Geographic number - A geographic number is a telephone number, from a range of numbers in the United Kingdom National Telephone Numbering Plan, where part of its digit structure contains geographic significance used for routing calls to the physical location of the network termination point of the subscriber to whom the telephone number has been assigned, or where the network termination point does not relate to the geographic area code but where the tariffing remains consistent with that geographic area code.

GB (Gigabyte) - A Gigabyte is a unit of measurement for both data storage and data transfer. For storage it equates to 1024 megabytes. For data transfer it equates to 1000 megabytes.

H

Hosted Telephony - An IP based phone system that is "Hosted" in a data centre. Customer sites connect to the hosted phone system via an internet connection that is generally either ADSL or SDSL but can be a leased line. Customer communication profiles are configured via a simple web based browser and individual users can control their own phone profile from any internet connection, with ease. Hosted Telephony is particularly beneficial for companies with two or more sites and can be used internationally.

The quality of the internet connection is critically important and it is recommended to keep the voice and data on separate internet connections.

HTTP (HyperText Transfer Protocol) - Essentially, it’s the language of the Internet - the set of rules for transferring text, images, sound and video. As soon as a user opens their web browser, they are making use of HTTP.

Hunt Group - Multiple phones allocated to a single DDI or extension number, thereby enabling an inbound call to be answered from any phone, within the allocated group of phones. i.e. accounts or sales department etc. Inbound calls can be configured to ‘hunt’ from one phone to another (until answered) or to be "broadcast" across all phones in the group, so they all ring at once.

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Testimonials

Stephen Bates - CFO, Hyundai Securities (Europe) Ltd "With the new provider recommended by 1AffordableCall our phone bill was reduced to £531 (a month), saving us a further £3,325 a year compared to our current supplier and over £12,200 compared to BT Business. Since signing up, ...


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UK Surplus "During a chaotic office move, 1AffordableCall supported us in every way and ensured that we had fully working lines from the day we moved in." ...


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Gemcrest "I would like to thank you for your incredibly prompt and accurate service. You offered the kind of advice we needed, in such a manor, that we were totally confident that we had made a good decision. We have saved hundreds of pounds per month bec...


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Impact Offices "On the ball. Thanks for your great service."


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Lynda Morten - Maidenhead Chamber of Commerce 1AffordableCall "arranged to transfer the Maidenhead Chamber of Commerce BT business phone line to one of their recommended providers, it has saved us approx 50% of the BT phone charges and the transfer went without a hitch". We were ver...


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N Street Medical “Have been more than happy with your help (over the past 8 years) and would recommend your service to anyone" ...


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